Terms And Conditions - Gleddoch - Hotel Spa & Golf
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Terms And Conditions

Terms & Conditions

 

The following booking conditions together with the general information contained on this website form the basis of your contract with Gleddoch Resorts Ltd. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone on 01475 540711.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means St James (Nottingham) Limited.

Making your booking

To make a booking, you may either book online (where available), telephone the hotel direct on 01475 540711. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, your arrangements will be confirmed by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Charges & Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability.

Our Pre-Authorisation Policy

It is our company policy to take a credit/debit card pre-authorisation per bedroom upon check-in.

If you have not already paid for your booking then we will pre-authorise your card for the entire stay plus £50 per night up to a total of £100.

If you are on an advance purchase rate or are charging the room bill back to a company, then a pre-authorisation will be taken of £50 per night up to a total of £100.

The pre-authorisation enables you to charge extras to your room bill and covers us for any incidentals and damages.

If a credit/debit card is not available, then a cash deposit must be given and a copy taken of the guest’s photo identification (either passport or driving license).

Best Available Rates

These are rates based on room only, bed & breakfast and dinner, bed & breakfast. The following terms apply to bookings made at these rates:-

Fully flexible rate

Credit card guarantee required at time of booking

Payment will be required on departure from the hotel.

Cancellations and amendments are available up to 12pm on the day of arrival, after this the first night’s accommodation charge will be levied by the hotel.

Advanced Purchase Rates

These are reduced rates based on room only and bed & breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-

Full credit card prepayment is required for duration of stay

Prepayment charged to the credit card between time of booking and day of arrival.

The hotel will not refund the payment in the event of a cancellation or non-arrival.

No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking. 

Payment

In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled (on behalf of the hotel (s) concerned).

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.

Authentication Request

In order to authenticate your bank account Gleddoch Resorts Ltd will make a request for a £1 transaction. This is only a request for a transition and will be seen in your account as a ‘Pending Transaction’. Please note that the money does not get transferred from your account as the request is never settled with your bank or Credit Card Company. The length of time this authorization request will appear on your account will depend on the policy of your bank or Credit Card Company.

Your Contract

A binding contract between you and Gleddoch Resorts Ltd comes into existence when we send your confirmation invoice to the party leader. Scottish Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of Scotland. You may however, choose the law and jurisdiction of England, Wales or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The Cost of Your Arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01475 540711 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise the hotel on 01475 540711 or cancel online. Your notice of cancellation will only be effective when it is received by the hotel, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges of the hotel concerned will apply. Please refer to each of the rate types listed above for full details of each individual cancellation policy.

Changes and cancellation by us

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer.

Nuisance Charges

In the event of malicious, wilful or negligence of room or other property damage, the hotel will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. A Deep Clean Charge will be made if necessary. Where payment by the customer was made by means other than credit/debit card, the hotel will pursue the matter through civil courts.

Guests causing nuisance to other paying guests will be asked to vacate their rooms and make a compensatory payment.

Smoking Policy

Gleddoch operates a strict non-smoking policy. Smoking is not permitted in any bedrooms, balconies, terraces, verandas, entrances or grounds of either hotel.

If evidence of smoking in your room is found an automatic deep cleaning charge of £100 will be applied to your credit/debit card.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. The hotel reserves the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, we shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special Requests and Medical Problems

If you have any special request, you must advise us at the time of booking. We regret that the hotel concerned cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Travel Documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

Hotel Information

Gleddoch Resorts Ltd may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Meals: Gleddoch provides a full traditional breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know before you travel, but note we cannot guarantee that the hotel can satisfy your request.

Rooms & facilities: Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional hotels may have specific single rooms and these are likely to be small. On the other hand, many hotels allocate a twin or double for use as a ‘single’ room.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 10pm please advise the hotel directly by calling 01475 540711. Failure to confirm late arrival with the hotel s may result in your room being resold, and our cancellation terms will apply.

Car parking: Residents and guests are able to park in the parking facilities provided by Gleddoch Resorts Ltd. No responsibility will be assumed by the hotel for accidents, loss or damages whilst parked at Gleddoch.

Pets: Pets are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at the hotel.

Website and Pricing Details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Tourist Attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.